Terms & Conditions

Welcome to the Finesse Knits online store. When making your purchase, is extremely important to us that you are satisfied with these products. We are available for any questions or requests you may have, so please feel free to get in touch mail@finesseknits.com. Thank you.

Please note that some of our knitwear is made to order so please allow up to 14 days for delivery. If there are any additional delays, we will email to let you know your delivery date.

We hope that you are happy with your purchase. However if you are not, please return it to us unworn with the tags still on within 14 days of purchase and we will be happy to exchange it or give you a refund.

DUTY AND CUSTOMS
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges. You are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped. You shall not be entitled to cancel your order on the basis of unforeseen duties or levies.

RETURNS
It is your responsibility to inspect the goods immediately upon receipt and to notify Finesse Knits by email to mail@finesseknits.com within 7 days if the goods are damaged or faulty. If you fail to do so you will be deemed to have accepted the goods.

Where a claim of defect or damage is made the goods must be returned to Finesse Knits within 14 days of delivery. You shall be entitled to a replacement or full refund (including delivery costs plus any return postal charges) if the goods are in fact defective.

If you wish to return perfect goods for a refund, this must be done within 14 days of receipt. Items must be returned in perfect condition and in their original packaging, and must be adequately insured for the return journey. You are eligible for a full refund less the outbound and return shipping and packing charges once we have received and inspected the goods. All returned goods must clearly show the original order number and details.

PROOF OF POSTING
For your own protection, you are advised to obtain a proof of posting, or shipping certificate from a courier, when returning goods whatever the reason items which are returned to us but are lost in shipping remain your responsibility. A proof of posting will help you in tracking any shipment which is reported as lost, damaged or otherwise undelivered/undeliverable.

TERMS AND CONDITIONS
We have tried to ensure that the descriptions and specifications are correct on this website. Please note that, while the colours displayed are as close a representation as possible, slight variations in the actual items may occur. All measurements given are approximate.

Please note that all retail prices are accurate in UK sterling only - the Euro and US dollar conversion at the checkout is intended as a helpful estimate only. Actual conversion rates will be subject to your bank at the time of processing.

CONFIDENTIALITY

We undertake to exercise all reasonable precautions to keep information supplied to us by our customers strictly confidential and will never pass on your details to any 3rd party. On occasion you may receive a newsletter from us but that's only to notify you of new products and promotions! 

By ordering any of our products from the website you agree to the above terms and conditions.

Finesse Knits will do everything it can to guarantee your satisfaction with every aspect of your order. We place priority on customer services and are here to help and make every effort to reply within 24 hours. If you need further assistance or advice, please email mail@finesseknits.com 

COPYRIGHT 

By entering and using this site, you acknowledge and agree that all the text, graphics, images and design including fabrics and products which appear on this site, and the design, look and feel of the site itself, are protected by copyright, design rights, and other intellectual property rights, which are owned by Finesse Knits. You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only.